The problem
Machine servicing lives in people's heads and a pile of manuals. When something breaks, the history and the paperwork are nowhere, and the outside engineer who fixed it last time took what he knew with him.
What it does
- Per-machine checklists and service schedules
- Repair log with what broke and what fixed it
- Manuals and asset documents searchable in one place
- External service contractors see only the machines you assign them
- Their fault reports and visit write-ups, with hours and cost, wait for your approval before they count as history
- Ask TRS can answer from the indexed manuals
Who it's for
Maintenance leads, the operators who run the checks, and the outside service engineers you let in.
Works with
Works on its own - no other module required.
Common questions
What does it replace?
The maintenance schedule in someone's head and the repair history nobody wrote down.
Who is it for, and do I actually need it?
Whoever keeps the machines running. You need it if a recurring fault has no log, or a service is overdue and no one is sure.
Does it need another module?
No. Maintenance stands on its own today. It runs per-machine checklists, a repair log and manual and doc search.
How does it make the rest of TRS better?
It gives every machine a maintenance history and a document shelf, so Ask TRS can answer from the actual manual, and a machine that keeps going down shows up next to its uptime cost.
We already do maintenance on paper. Why change?
Paper does not tell you a fault is recurring. A log does, and it puts the manual one search away when the machine is down and the clock is running.
Can we let an outside service engineer in without opening the shop up?
Yes. You assign them specific machines and they see nothing else: no stock, no prices, no orders, no other machines, no names of your people. They get that machine's history, its manuals and its run time, and they can report a fault or write up a visit with hours and cost.
What stops a contractor writing something wrong into our records?
Nothing they write counts until you approve it. A report or a visit write-up sits in a review queue on your jobs board, and until someone with full maintenance access approves it, it is not part of the machine's history and Ask TRS will not repeat it.